The ordering process was easy and the salesman easy to work with. Received the tri-fold cover in good shape. The instillation was fairly easy and straight forward. My problem was the drain tubes were broken when I pulled them out of the package and had to spend extra time trying to find a substitute for them, time consuming!! After the instillation I had to adjust the rails up a little so the tailgate would shut and then the back bracket on the left rear kept popping off and out of the groove in the bracket and off the rail, then I had to take my Dremel tool and increase the size of the groove so it would lock in when I was tightening the nut up. After this everything was fine. It just took way longer to install than it should have with these problems, just a little aggravating. Other than this I am pleased with the cover. If these things had not happened, I would have given a 5-star rating.